Salesforce CRM Services

Salesforce Health Cloud Setup: Implement Health Cloud specifically configured for life sciences, allowing companies to manage patient and provider relationships effectively, streamline clinical trial management, and improve patient support.

Salesforce Life Sciences Cloud Implementation: Help clients set up and customize Salesforce Life Sciences Cloud to optimize workflows for R&D, regulatory compliance, and product commercialization.

Custom Workflow and Process Automation: Create automated workflows tailored to clinical trials, compliance checks, and patient onboarding, ensuring smoother, faster processes.

EHR and EMR Integration: Connect Salesforce to Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems, allowing seamless data flow between clinical and commercial teams.

Integration with Third-Party Systems: Integrate Salesforce with Laboratory Information Management Systems (LIMS), regulatory platforms, and other databases for a unified view of patients, trials, and regulatory compliance.

Data Migration Services: Support the migration of large volumes of legacy data (such as patient history or clinical trial data) to Salesforce, ensuring data integrity and compliance throughout the transition.

Einstein AI for Predictive Analytics: Implement Salesforce’s AI tools (Einstein) to enable predictive analytics, such as identifying high-risk patients, forecasting patient adherence, and optimizing clinical trial enrollment.

Patient Journey Mapping: Use Salesforce Analytics to create visual maps of the patient journey, from diagnosis to treatment adherence, helping life sciences companies identify engagement gaps.

Market and Sales Analytics: Provide commercial teams with insights using Salesforce’s built-in analytics, helping them assess market trends, competitor positioning, and sales performance.

HIPAA and GDPR Compliance Services: Ensure that Salesforce configurations comply with data protection standards, such as HIPAA, GDPR, and FDA regulations, by setting up secure environments and implementing audit trails.

Data Encryption and Access Management: Configure Salesforce security settings to ensure sensitive data is encrypted and access is restricted to authorized users, reducing the risk of data breaches.

Audit and Compliance Reporting: Set up Salesforce to automate reporting for regulatory compliance, including audit trails, data access logs, and periodic compliance assessments.

Advanced Therapy Management: Implement and customize Salesforce’s advanced therapy features to support personalized medicine and complex therapies, managing patient eligibility, tracking treatment milestones, and ensuring regulatory compliance.

Provider Relationship Management: Create a centralized provider relationship database to manage interactions with healthcare providers, keeping track of past interactions, feedback, and engagement preferences.

Pharmacy and Benefits Verification: Integrate pharmacy and insurance data within Salesforce to streamline the benefits verification process, improving patient access to medications.

Lead Management and Scoring: Implement lead scoring and management tools within Salesforce to help commercial teams prioritize outreach to healthcare providers or research facilities.

Marketing Cloud Services: Set up Salesforce Marketing Cloud for targeted marketing campaigns aimed at healthcare providers, caregivers, and patients, leveraging data-driven insights to enhance engagement.

Field Service Lightning for Life Sciences: Enable sales and support teams with tools to schedule, track, and manage field visits and inventory across various healthcare sites.